Refund policy

After you receive an item, you have 14 days to request a return. 

For it to be eligible for return, the item must be in the same condition as you received it, must not have been used, and must be in its original packaging. In addition, you will need your receipt or proof of purchase.

To initiate a return, contact us at info@glauskincare.com.

Damage and problems

Inspect your order upon receipt and contact us immediately if there are any defects or damage or if you have received the wrong item. This way, we can assess the problem and make sure to fix it.

Replacements

The quickest way to ensure you receive what you want is to return the item you received and, when the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union

Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be in its original packaging. Also, you will need the receipt or proof of purchase.

Refunds

As soon as we have received and inspected your return, we will notify you to let you know whether or not your refund has been approved. If approved, within 10 business days you will receive your refund automatically through your original payment method. It may take some time for the bank or credit card company to process and make the refund visible.

If it takes more than 15 business days after your return is approved, please contact us at info@glauskincare.com.